View the Agenda
Tuesday, November 14, 2023
- 12:00 PM
- 12:30 PM
- 10:00 AM
Understanding a vast market that changes year to year is complex. In this session, Simon Rodd and Iain Fisher will walk through the 2024 research plans that ISG are bringing to market as well as announcing some new capabilities that should be part of any enterprise toolkit when it comes to assessing the provider landscape. This session will ensure you are ready to make informed decisions in 2024.
- 10:30 AM
This session will present major findings from the ISG's 2023 Buyer Behavior research agenda. Our research this year has covered a wide range of cross-industry hot topics such as cost optimization, workplace, networking, security and global capability centers. We've also deep-dived into industry trends such as smart manufacturing. Enterprises might be cutting costs, but this does not mean they are slowing down! This session will highlight the key themes and emerging trends across this research so that IT service providers can prepare for the year ahead.
- 11:00 AM
Introduction to ISG’s Executive Insights for Supplier Intelligence platform – ISG’s Research platform, powered by our industry leading data and insight to support IT, Sourcing, Procurement, and Vendor Management professionals to select, monitor and manage their supplier landscape. The platform houses a range of features designed to assist with important tasks including supplier selection, rates benchmarking and analysis, supplier relationship management, supplier risk management and more.
- 11:30 AM
This session elaborates on new sourcing trends and design principles for next-generation sourcing. While most legacy contracts follow a classical “Plan-Build-Run” structure, the shift towards product-orientation and DevOps fosters vertical integration where services are designed and contracted with end-to-end provider responsibility. A new Innovator – Integrator sourcing model emerges allowing providers either to adopt an integrator role with full-service responsibility or an innovator role excelling on a specific innovative service component. As this trend opens new options for services bundling in a transaction, we formulate established guiding principles for how to bundle and contract services.
- 1:00 PM
- 1:25 PM
- 2:00 PM
In our rapidly evolving landscape of the enterprise, harnessing the power of Artificial Intelligence is no longer an option but a necessity.
We will explore the transformative potential of AI in Sourcing. Discover how organizations can not only implement AI technologies – generative or not – but truly deliver tangible outcomes that drive efficiency, cost savings, and competitive advantage.
This session will unveil insights, strategies, best practices, and real-world success stories that empower enterprises to maximize their AI investments and pave the way for a smarter, more resilient future.
- 2:30 PM
With Global Capability Centres at the forefront of Enterprise client thinking, ISG will provide key market insights on the trends impacting Enterprise buyers as they look at the GCC strategie and provide insights to the Service Provider community on the key factors impacting client decision making.
- 3:00 PM
- 5:30 PM
- 3:30 PM
ISG’s vertical leaders provide insight into the market, their observations of the challenges, and our vision of the future in this market. We will be cover the Banking Industry insights and talk about the latest trends and client priorities.
Time and time again, clients express their frustration that no matter how good the solution capabilities or service offerings look, too often service providers fail to contextualize the benefits to the needs of the organization, and to the specific needs of individual roles within those organizations. This session will use learnings from ISG’s Buyer Behavior research to look at the decision-making journey in the eyes of the client, how to navigate complex customer journeys with the right approach and messaging that maps to decision points and personas rather than solutions and capabilities.
- 4:15 PM
This session will show providers how ISG will engage with you in ISG-led tendering processes to help you put forward the best version of yourself in front of a prospective client. Specific attention will be given to making best use of Collaboration and Alignment sessions throughout different phases of the process and how you can shape and instruct your team to maximize your chances for success.
ISG will present an analysis of our vast contract database to depict the trends and details by industry market and region. By knowing what’s happening in the market, Attendees will leave with the ability to shape offerings to meet the upcoming demands, better plan limited resources and focus efforts on maximizing return on investment.
- 5:00 PM
As enterprise client IT needs continue to evolve, so too have enterprise sourcing strategies across their landscape. Do they use a multi-provider approach with smaller scopes spread across multiple providers, or create combinations that lead to a higher volume (and higher spend) with fewer participants? In this session, ISG will provide our insights related to the evolving landscape of mega-deals (outsourcing agreements with an ACV of £50M and above). Are the number of mega-deals increasing? What do they look like? How are they shaped? What strategies should service providers be using to result in a broader scope of work that results in a larger agreement?
- 9:00 PM
Wednesday, November 15, 2023
- 9:25 AM
This session examines ISG’s latest buyer behaviour research on enterprise-scale adoption of AI, unveiling key buying patterns and strategies. Attendees will hear how companies are adopting AI, success factors in deal shapes in AI, and potential obstacles. We will also discuss ISG's innovative approach in creating new categories and sourcing within this dynamic market, providing actionable insights for deal shapers and market makers in Fortune 500 AI technology adoption. Attendees will gain am understanding of how the Fortune 500 are navigating the complex process of AI adoption, including critical decision-making factors and strategies leading to successful AI procurement at the enterprise level. We’ll illuminate the emerging trends and distinctive buying patterns in the AI marketplace. The presentation will reveal how ISG is creating new categories and developing sourcing strategies in this rapidly growing market. This will offer valuable insights into how companies can maximize their potential through strategic AI technology sourcing and category management.
- 9:55 AM
This session provides a sneak preview on ISG’s Next Generation Sourcing, an innovative sourcing solution that merges advisor knowledge and experience with data intelligence and advanced technologies. ISG’s Next Generation Sourcing provides a flexible and agile approach to sourcing accommodating enterprise technology sourcing needs. While ISG is the founder and leader of sourcing advisory, the market is fast evolving, and the sourcing environment is expanding. This creates both, new opportunities and challenges for service providers and enterprises. This session reveals on how to remain visible and competitive in this new context with ISG’s Next Generation Sourcing.
- 12:30 PM
- 10:45 AM
Consumers are feeling a perfect storm of economic headwinds, which leaves the companies that serve them having to compete even harder for every penny of spend. Find out where we see the market going and what service providers need to consider if they are to maintain and grow their market share in these difficult conditions.
Given all the market changes happening at the moment, this session will look at the increasing importance of the Advisor Relations function and the planned expansion of budgets and team sizes as we look to 2024. We will also share the key advisor requirements for engaging with Service Providers and some best practices for responding to these.
- 11:30 AM
The IT industry is constantly evolving and staying abreast of rate card pricing trends is crucial for organizations to remain competitive. This session focuses on providing participants with an understanding of the current market competitiveness, emerging trends, ways to optimize staffing mix, and the various pricing models prevalent in the market. Leveraging data from over 360,000 rate cards, attendees will gain valuable knowledge to assess and optimize their own rate card pricing strategies. Participants will be equipped with the necessary tools and insights to navigate the dynamic IT landscape, make informed decisions, and drive efficiency and cost-effectiveness within their organizations. i. How can my organization best optimize rate card pricing models? ii. What emerging trends are impacting market rates and resource availability? iii. How are market prices trending by year, region, and role?
- 12:15 PM
The EMEA insurance industry has undergone significant transformation in several areas, driven by advances in technology, data analytics and changing customer expectations.
In some of these areas, such as InsurTech, predictive modelling or embedded insurance, we have seen remarkable innovation. However, economic conditions and global uncertainty require very selective technology investments and continued value tracking over the next few years. Where are we seeing the key investments in 2023-2025 to meet evolving customer needs, improve operational efficiency and effectively manage risk?
In this session you will hear the ISG EMEA BPO practice leadership’s insights into what lies ahead for BPO. For many organisations, this mature jewel in the crown of the outsourcing industry’s capability has been somewhat neglected.
However, continued rapid evolution of digital solutions and the advent of GenAI means that time is running out for those companies that have pursued a traditional operational excellence strategy in business operations. Many will soon be faced with no choice other than to pivot away from a singular process excellence mindset and make a realistic assessment of where they will find the capabilities they need to deliver on digital promise and emerge from the back office into the value-adding and business-outcome-impacting functions their organisations increasingly expect them to be.
Join us and explore how we, as industry leaders, can advise and influence the next generation of enterprise function leaders on how to leverage the richness of capability that crafting intelligent and contemporary service partnerships can bring, and how service providers will need to be willing to embrace ever shape-shifting identities to appeal to these next generation client demands.
- 1:00 PM
Attendance at the Sourcing Industry Awards Gala Dinner is by invitation only.