Jill leads the Enterprise EMEA practice and is responsible for all Business Process Outsourcing advisory services in Europe, focusing on delivering unparalleled sourcing advisory services to ISG clients. She prides herself on combining her deep market insights with ISG’s portfolio of solutions and services to shape contemporary business operations service partnerships that go beyond cost to deliver service, customer and user experience excellence underpinned by digital transformation capabilities which keep her clients in pace with market evolution, and delivering demonstrable value to their organisations.