The award descriptions below offer more information about each category.
Excellence
This award recognises outstanding delivery and excellence by a technology or service provider in the provision of services to a client or clients.
Entries should include and demonstrate the following points:
- Achievement of the relationship’s commercial and performance objectives
- The introduction of new and / or innovative technologies or service approaches that make a positive and measurable impact on the client’s business
- The approach or a part of the approach that went beyond the normal delivery parameters and why
Impact on:
- Business results of the client
- Operational efficiencies for all affected parties
- A positive and collaborative relationship between client and provider
Innovation
Recognising the importance of imagination in helping organisations to future-proof their businesses as well as the entrepreneurial spirit needed to help them make a change in how they serve their customers. Nominees can include individuals, organisations or a combined client and technology / provider team.
Entries should demonstrate the following points:
- Championing of new technologies or approaches that make a significant change to an organisation’s operations
- Entrepreneurial approach to move the organisation closer to its stated aims
Impact on:
- Business results of the client
- Operational efficiencies for all affected parties
- Successful implementation of innovations in technology or new ways of working
Transformation
This award recognises the fundamental transformation of an organisation or key business function. It rewards both client and technology / service provider.
Entries should include and demonstrate the following points:
- Clear understanding of the current operation and desired new business model
- Development and management of a clear change plan to drive the transformation
Impact on:
- Positioning of the client to respond to changing market dynamics and technological innovations
- Delivery of outcomes affecting revenue, sales, performance issues, customer satisfaction etc.
- Maintaining relevance, ongoing measuring of results and adaptability to the future needs
Workplace of the Future
This award recognises Customer and Employee experience productivity beyond the technology.
Entries should include and demonstrate the following points:
- Culture of Collaboration
- Home, office and/or Hybrid working environments
- Operating model change
- Success factors
Impact on:
- Social
- Environment
- Wellbeing experience
Environmental Sustainability
This award recognises outstanding positive impacts in one or more environmental sustainability fields for clients, consumers, communities and/or employees.
Entries should include and demonstrate the following points:
- Holistic consideration of how material the problem/opportunity is to internal and external stakeholders
- Sound assessment of multiple options
- Clear, robust and measurable positive impact, verified by the client stakeholders and any relevant industry standards
Impact on:
- Greenhouse Gas emissions
- Waste and pollution
- Water and resource use
- Biodiversity
Diversity
This award recognises diversity of thought and lived experience, that enables us to change the status quo to deliver better outcomes for clients.
Entries should include and demonstrate the following points:
- Culture of change to delivery better outcomes for clients and employees
- Productivity
- Inclusivity
Impact on:
- Employee feedback
- Workforce representation
- Recruitment
- Hiring
- Employee promotion
- Attrition
- Leadership