Full Name
Shweta Taneja
Job Title
Director
Company
ISG
Profile
CURRENT RESPONSIBILITIES:
Director for BPO and Global Capability Centres (GCCs) at ISG, leading activities across the UK and Nordics. I support organisations in shaping sourcing, operating model and global delivery strategies, combining market insight, provider expertise and commercial perspective to help clients build, transform and optimise sustainable global capabilities and operations.
AREAS OF EXPERTISE:
Advisor Relations Best Practices, Business Operations, Business Process Outsourcing (BPO), Contact Center, Contract Management, Cost Optimization, Customer Experience, Global Capability Center (GCC), Large and Mega Deals, Operating Model, Organizational Change Management (OCM), Project Management, Sourcing, Technology Modernization, Retail / CPG, Utilities, Women in Digital
Director for BPO and Global Capability Centres (GCCs) at ISG, leading activities across the UK and Nordics. I support organisations in shaping sourcing, operating model and global delivery strategies, combining market insight, provider expertise and commercial perspective to help clients build, transform and optimise sustainable global capabilities and operations.
AREAS OF EXPERTISE:
Advisor Relations Best Practices, Business Operations, Business Process Outsourcing (BPO), Contact Center, Contract Management, Cost Optimization, Customer Experience, Global Capability Center (GCC), Large and Mega Deals, Operating Model, Organizational Change Management (OCM), Project Management, Sourcing, Technology Modernization, Retail / CPG, Utilities, Women in Digital
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