Full Name
Carolyn Becker
Job Title
Advisor
Company
ISG
Profile
CURRENT RESPONSIBILITIES:
As part of a global ISG team, I shape ISG’s advisory approach for the focus topic Global Capability Centers (GCC). Within this team, I represent the European perspective, driving thought leadership and advising clients on strategy, design, sourcing, and optimization to enable effective global delivery and shared services models.
AREAS OF EXPERTISE:
Applications Development and Maintenance (ADM/AppDev), Artificial Intelligence (AI), Benchmarking, Contact Center, Contract Management, Cost Optimization, Data & Analytics, Digital, Future of Work, Global Capability Center (GCC), Operating Model, Organizational Change Management (OCM), Pursuit Effectiveness & Optimization, Software, Sourcing, Banking & Financial Services, Energy, Healthcare, Insurance, Life Sciences, Manufacturing, Retail / CPG, Women in Digital
As part of a global ISG team, I shape ISG’s advisory approach for the focus topic Global Capability Centers (GCC). Within this team, I represent the European perspective, driving thought leadership and advising clients on strategy, design, sourcing, and optimization to enable effective global delivery and shared services models.
AREAS OF EXPERTISE:
Applications Development and Maintenance (ADM/AppDev), Artificial Intelligence (AI), Benchmarking, Contact Center, Contract Management, Cost Optimization, Data & Analytics, Digital, Future of Work, Global Capability Center (GCC), Operating Model, Organizational Change Management (OCM), Pursuit Effectiveness & Optimization, Software, Sourcing, Banking & Financial Services, Energy, Healthcare, Insurance, Life Sciences, Manufacturing, Retail / CPG, Women in Digital
Speaking At
