AI and agentification are reshaping Finance, HR, Procurement and a host of industry specific processes - but BPO is not becoming irrelevant. Instead, providers have the opportunity to take on greater responsibility by combining deep deep process expertise with advanced digital capabilities. Drawing on ISG research, survey data and insights from recent client engagements, this session explores the anxieties enterprises face around AI’s impact on back-office operations and how select BPO providers will be uniquely positioned to address them. Attendees will learn how to evolve their capabilities, AI partnerships, go-to-market messaging and commercial models to move beyond traditional service delivery toward agent-powered, outcome-driven operations. The session will show providers how to turn AI disruption into a competitive opportunity, protect revenue and margins, and strengthen client relationships as the BPO market fundamentally changes over the coming years.