Insurance companies are moving beyond traditional ITO and BPO transactions and creating new transaction models for AI platforms, technology support for AI build and run and AI-led operations sourcing. As AI evolves from a productivity tool to an enabler of autonomous decision-making and intelligent operations, insurers are investing in next-generation core platforms, expanding participation in open and embedded ecosystems and strengthening data foundations that drive innovation, agility and competitive advantage. These shifts are fundamentally changing what insurance companies buy, how they buy and which providers they choose.

This session explores the major trends reshaping the Insurance landscape through 2027 and where the next wave of commercial opportunity is emerging for service providers, software companies and platform innovators. Attendees will gain insight into which provider business models are becoming less relevant, where spending is accelerating and how leading firms are positioning themselves to capture growth in an increasingly AI-driven, ecosystem-based and outcome-focused market.

Key topics include:
•    Becoming AI-led Business Transformation Partners — Not Technology Providers
•    Shifting from Services-Led to AI IP-Led Growth
•    Moving Up the Value Chain Through Industry Specialisation
•    Moving from Labor-Based Revenue to Outcome-Based Value
•    AI Transaction Models and Best Practices