AI is fundamentally changing the economics of outsourcing, yet many providers are still trying to deliver AI through contracts designed around labor, effort and traditional service models. This session explores why providers need to rethink pricing, contracting and governance around autonomy, continuous improvement, interoperability and measurable outcomes. Attendees will gain practical insight into how to redesign AI-enabled RFP responses and contracts while balancing autonomy with human accountability and aligning commercial models to changing levels of AI execution. The providers that reinvent their commercial model—not simply automate their existing one—will be better positioned to monetise AI and remain relevant in 2027 and beyond.