Successful service delivery is no longer enough—clients increasingly want providers to prove that their services are creating measurable business value. This session explores the shift from SLA-driven relationships toward value realisation, Connecting AI investments, adoption, governance and measurable outcomes. Attendees will learn how to reposition account management, QBRs and AI offerings around proof of value and prepare for performance-linked commercial models. In an outcome economy where AI capabilities are increasingly abundant, providers that can consistently prove business impact will have a powerful advantage in winning and expanding strategic relationships.