AI is moving deeper into and getting more common in banking operations, but the delivery of measurable business value is only one part of the challenges today. Banks seek greater efficiency, faster transformation and more intelligent operations, while they must also maintain control over data, resilience, decisions and increasing complex provider ecosystems. This means for technology providers, that the question to answer is no longer simply "what AI can achieve", but "which outcomes they can credibly deliver, demonstrate and stand behind". 

Within this session we're examining how these demands are reshaping banking sourcing decisions in EMEA, and what they mean for provider strategies in 2027 and beyond. Based on ISG research, sourcing intelligence, banking experience and regulators expectations, we will explore about the proof banks need before committing to AI-enabled outcomes and the limits of provider accountability, as well as the commercial implications of AI autonomy. Attendees will get practical insights into how to strengthen their propositions, differentiate their value offerings and structure commitments that are interesting for banks while being commercially sustainable.  

Focal points of the session: 
•    Moving from AI Capability Claims to Measurable Outcomes
•    Understanding what Banks will retain, control and source externally
•    Establishing Trust in AI-Enabled Banking Operations
•    Demonstrating Accountability 
•    Commercial considerations and adoption of offerings