Outsourcing offers many business benefits, but the value realized often falls short of expectations—even when milestones are met. This gap, or value leakage, is common across most contracts and carries real costs. Its significance will increase further as GenAI/AgenticAI is incorporated into contracts.

• How do you minimize value leakage through a holistic plan?
• How do you minimize value leakage through Independent Assurance and oversight?
• What are the areas that the client can control and how do you establish that control?
• How do you calculate the potential leakages and create a plan to ensure ROI is protected?