The evolving landscape of AI is significantly transforming business and IT operations, yet the reality often diverges from the promises presented by software providers. Explore the critical role of services in adapting software to align with real-world business needs and identify gaps in current offerings from software and service providers. 

• What are the essential elements required from AI technologies to foster IT success in business contexts.
• How are enterprises dealing with the promises and reality of AI?
• Where will AI change workplace and business productivity?